Shipping & Returns

Shipping: All items are shipped via FedEx or UPS unless another service is requested. Shipment tracking information for all orders shipped will be posted on the order details page and emailed to the address on file. We are not responsible for the product after it has left our facility. Most items are shipped within 3 business days unless noted otherwise. Orders with items that weigh more than 150lbs must be placed by phone to set up LTL freight.

Ground Shipping Only
Due to shipping regulations, ALL Flammable Liquids and Hazardous Materials will be shipped by ground only.

One Day Shipping: Orders requesting one-day shipping must be received by Composite Envisions before 10:00 AM CT to be shipped the same day. Orders received after 10:00 AM CT are typically shipped the next business day.

International Shipping: We will ship most of the items on our site internationally; however, some items are restricted by law to ship within the USA only. These items will state USA Shipping Only in their Product Descriptions. Recipients of any international shipments are solely responsible for any custom duty or taxes as applicable for the shipping destination country. Any international shipments that are refused delivery by the receiver will be abandoned and not eligible for refund.

Will-Call/Local Pickup: This shipping option allows for you to come pick up these materials from our physical location at 8450 Development Court, Wausau, WI 54401. Will-Call/Local Pickup orders will be held for two weeks from date of order picking/pickup available notifications. If an order is not picked up within this two-week period, the items will be returned to inventory, and will be subject to a 20% restocking fee. Should you need additional time to pickup your order, please contact our sales department at 715-842-0101 or, so that we may add the necessary notes on your order.

Quotes & Estimates: If you are looking for a shipping quote, please e-mail us with the item description, quantity, and ship-to address. We can then respond with accurate shipping charges. Due to the large size of our products and various shipping requirements, actual shipping charges may be higher. If something seems incorrect, please contact us, so we can manually run a shipping quote.

Returns Policy: We will exchange any item (with the same exact item) that is found to be defective or faulty. In case the item is no longer available, we will issue either a credit to use on another item or issue a refund. The buyer must contact us within 5 business days of the delivery date to report any issues with the order.

Before returning an item, you must contact Composite Envisions to obtain a return authorization form.  We are unable to issue any refunds for products returned to Composite Envisions without the return authorization form. To return goods, they must be unused and in the condition they were delivered to you. (Unless found defective or faulty)

Items not acceptable for return unless found faulty or defective are as follows:

  • Fabrics less than 10-yard sections.
  • Any pre-impregnated (pre-preg) products
  • Opened containers of resin, hardener, silicone, or chemical release agent
  • Fabric that has been rerolled not using the Composite Envisions tube
  • Any product you have subsequently cut, shaped, broken, or modified
  • Any custom orders to include any MOQ orders, special products, and any modified parts or plates

The customer will be responsible for any damage that occurred during return shipping due to poor packaging. Customer will be responsible for the return shipping on all products unless found faulty or defective. Due to this, we highly recommend all packages be insured with the carrier up to the full value of the products.

Drop Shipped Items: Drop shipped items/orders may not be eligible for return. Please contact us to determine if a drop shipped item is eligible for return.

All Returns are subject to a 20% Restocking Fee. This fee will not be applied to any returns due to a faulty or defective nature.

Any returns after 30 days will not be accepted for any reason.

Many of the products sold on this website are intended for professional use only.

This means they may be hazardous to health or potentially dangerous if misused by inexperienced users. They may also require skill, experience, or experimentation to get optimum results. Products are sold upon condition that purchasers will make their own tests to determine the quality, suitability, and compatibility of any product for their particular application and circumstances. Whether verbal or in writing, our technical data and advice are given in good faith but without warranty- express or implied.

Before using any of our products, users must familiarize themselves with the relevant Technical Data Sheets and SDS provided by Composite Envisions LLC and made available on our website. Composite Envisions LLC shall be in no way responsible for the proper use and service of the product, nor for the safeguarding of personnel or property, all of which is the duty of the user. Any information or suggestions are without warranty of any kind, and purchasers are solely responsible for any loss arising from the use of such information or suggestions. No information or suggestions given by us shall be deemed to be a recommendation to use any product in conflict with any existing patent rights.

The estimated transit times on the maps below are for orders shipped from our main facility in Wausau, WI. Orders may also be shipped from warehouses in California, Florida, or Rhode Island, in which transit times may vary.

Note: These are TRANSIT times based on the date your order leaves our facility, not based on the date your placed your order.

UPS Ground Estimated Transit Times

FedEx Ground Estimated Transit Times

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